The Division of Vocational Rehabilitation (VR) encourages VR customers with concerns about their case, counselor or office to reach out first to the local Area Supervisors or Director https://www.rehabworks.org/customers/contact.html. However, the division recognizes that sometimes additional assistance is needed to resolve concerns. To that end, VR customers may file a complaint, challenge or appeal a VR decision or get help to fully understand and participate actively in their VR case by contacting either the VR Ombudsman Office or Disability Rights Florida (also known as the Client Assistance Program). If you have a concern, complaint or question about VR services that you have been unable to resolve with the staff at your local office, the VR Ombudsman Office is here to help. This office is an impartial third party that helps:

• Facilitate communication between customers and VR office staff.
• Strategize solutions for resolving issues related to a customer’s case.
• Answer questions regarding Vocational Rehabilitation policies and procedures.
• Provide general information and referral.

To Contact the Ombudsman

Call:

Toll Free at 866-515-3692

Email:

Ombudsman@vr.fldoe.org

Mail:

Ombudsman Office
Florida Division of Vocational Rehabilitation
325 West Gaines Street, Suite 1144
Tallahassee, FL 32399-0400

Other Customer Service Options

Disability Rights Florida is the state of Florida's protection and advocacy organization tasked with advocating for people with disabilities. Disability Rights Florida is also the home of Florida’s Client Assistance Program (CAP). CAP’s purpose is to:

• Advise and inform clients and client-applicants of all services and benefits available to them through programs authorized under the Rehabilitation Act of 1973, as amended (Act), including activities carried out under sections 113 and 511;


• Assist and advocate for clients and client-applicants in their relationships with projects, programs and community rehabilitation programs providing services under the Act; and


• Inform individuals with disabilities in the state, especially individuals with disabilities who have traditionally been unserved or underserved by vocational rehabilitation programs, of the services and benefits available to them under the Act and under Title I of the Americans with Disabilities Act of 1990 (ADA) (42 U.S.C. 12111 et seq.).

(Authority: Section 112(a) of the Rehabilitation Act of 1973, as amended; 29 U.S.C. 732(a))

To learn more about Disability Rights Florida

Call:

Toll Free at 800-342-0823

Website:

disabilityrightsflorida.org

Mail:

Disability Rights Florida
2473 Care Drive, Suite 200
Tallahassee, Florida 32308

Community Resources

• Hope Florida helps individuals, regardless of disability status, achieve prosperity and economic self-sufficiency through the use of Hope Navigators that coordinate community services for Floridians in need. Vocational Rehabilitation (VR) can help cusomers connect with a Hope Navigator to ensure that individuals with disabilities have access to the supports and services necessary to obtain employment, including mental health services. Learn more at HopeFlorida.com.